Privacy Policy
This Privacy Policy explains how Cycle Haven processes personal data in connection with its website and bicycle repair workshop services. It applies to inquiries, bookings, intake, repairs, collection, and related communications.
This summary highlights how to navigate the information provided in this policy.
Data We Collect
We may collect identification and contact details, bicycle and service information, appointment and intake details, payment and billing records, communication content, and technical data such as device, browser, and usage information. Where relevant, we also process information needed to assess the bicycle, prepare a quote, carry out repairs, and provide a service summary.
Data Sources
We receive data when you submit an inquiry, book a service, bring in a bicycle, approve work, make a payment, or communicate with us by phone, email, contact form, or in person. We may also generate internal records during inspection, repair, quality check, and collection processes, and we may collect limited technical data through the website and cookies.
Cookie Types
We may use essential cookies to support basic site functions, such as page navigation and form security. We may also use preference cookies to remember settings and analytics cookies to understand general site use and improve performance. Cookies may be session-based or persistent, depending on their purpose.
Cookie Controls
You may block or delete cookies through your browser, and some browsers allow you to manage stored site data or limit tracking features. If cookies are disabled, parts of the website may not function as intended, especially features that rely on form handling or basic session support.
How We Use Data
We use personal data to respond to inquiries, schedule and manage appointments, receive bicycles for service, assess condition, prepare and confirm the scope of work, carry out repairs and adjustments, complete quality checks, provide collection summaries, process payments, maintain business records, manage website security, and comply with legal obligations. We may also use limited contact details to send seasonal maintenance reminders where permitted.
Service Partners
We may share data with service providers that support website hosting, communications, payment processing, record management, or other operational functions. Where parts or related services must be arranged, we may also share limited information with suppliers or logistics partners to confirm compatibility, availability, or delivery. These parties are expected to use the data only for the agreed purpose and to protect it appropriately.
Legal Disclosure
We may disclose personal data to public authorities, courts, or other parties when required by law, regulation, or a valid legal process. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Cycle Haven, our customers, or others.
Your Rights
Subject to applicable law, you may have rights to know how your data is used, correct inaccurate information, request deletion in appropriate cases, object to certain processing, and ask for a copy of data you provided. Some requests may be limited where we must keep information for legal, accounting, or security reasons.
How to Make a Request
To exercise your rights, provide enough information for us to identify the relevant record and confirm your identity where needed. We may ask for additional details if necessary to protect your data and respond accurately. If a request is not fully granted, we will explain the reason where the law requires us to do so.
Retention
Service records, communication logs, and billing information are retained for the period necessary to manage the customer relationship, complete the service, meet accounting or tax obligations, and address disputes or warranty-related administration where applicable. When data is no longer needed, it is deleted, anonymized, or otherwise securely removed from active use.
Policy Changes
When we make material changes, we will update the policy text and may provide a notice through the website or another reasonable channel. The revised version applies from its stated effective date unless a different notice period is required by law.
GDPR Notice
Cycle Haven acts as a controller for personal data processed in connection with website use and workshop services. We rely on lawful bases such as performance of a contract, compliance with legal obligations, legitimate interests, and, where needed, consent. Processing is limited to what is necessary for service delivery, administration, security, and recordkeeping.
Where GDPR applies, it governs our processing of personal data for individuals in the European Economic Area.
GDPR Rights
Where GDPR applies, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing is based on consent. You also have the right to lodge a complaint with the competent supervisory authority if you believe your data has been handled unlawfully.